Free shipping on all orders within the U.S.
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Shipping & returns

Basic Delivery Information

We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We also know that you want to save money, so you'll find free standard shipping on many of our top brand lighting and home furnishing designs.

Estimated shipping and delivery times will vary based on your location. After payment is approved and the shipment leaves our warehouse, your shipping confirmation email will contain a shipping tracking number you can use to monitor your order until it arrives at your door. Please note that it may take up to 48 hours from the time an item is shipped to the time information is available for viewing on the carrier's website. Deliveries in the US can take up to 14 business days, depending on the shipping location and from which warehouse your order shiped. Deliveries to Canada can take up to 14 business days as well. Our free shipping offer applies to all items any amount ship to US , and only on shipments made to the 48 contiguous states and Canada to orders above $1,000.

Out of Stock Items

While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an email update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it. 

Shipping and Processing Charges - Standard Shipping

Standard shipping in the United States is done via all major ground carriers, including FedEx, UPS, United States Postal Service (USPS), and FedEx SmartPost (which uses USPS for final delivery to the package destination). For orders shipping to Canada, only standard shipping is available at this time. Allow up to 3 days for order processing. Once your order leaves our warehouse, transit time is 5 to 10 business days within the 48 contiguous United States, based on shipping location. Deliveries to Canada can take up to 10 business days, depending on the shipping location and customs clearance.

We do our best to provide you with accurate shipping and delivery times for all our designs, but please note that these times are estimates only. Shipping and delivery estimates are not a guarantee. We're sorry, but at this time we are unable to ship to PO Box addresses.

Freight Curbside Delivery

Some heavy and/or oversized items will be shipped by Freight Curbside Delivery using air-ride trucks to guarantee the least possible breakage. This is a dependable and economical service with deliveries being made Monday thru Friday during business hours. Deliveries are scheduled in a 4-hour time window and a freight company representative will contact you by phone to arrange a delivery appointment. Delivery lead time is 5-8 days from the shipment date.

Freight Curbside Delivery covers delivery to your curbside only. Please note that extra charges may apply to remote areas and for complicated deliveries. We're sorry, but at this time we are unable to ship to PO Box address. Freight Curbside Delivery is only available on orders shipped in the 48 continental United States.

Overnight or 2nd, 3rd Day Express Delivery

Overnight, 2nd and 3rd Day Express Delivery is currently not available. If you need to get your order erlier, please contact us

Post Office Boxes

We're sorry, but at this time we are unable to ship to any PO Box address.

Delivery to APO and FPO Addresses

We are happy to make APO and FPO deliveries for you.

When ordering online, you will see a message that indicates that your delivery destination lies outside our normal shipping zones. Once you have submitted your order, we will contact you with a shipping quote for you to approve.

Please note, when ordering by credit card your card you will not be charged for your items until you approve the shipping costs. All APO and FPO deliveries must be sent by USPS.

Canadian Orders

Orders shipped to Canada include duties and customs charges.

Select merchandise is not available for shipment to Canada, including but not limited to, oversized items, ceiling fans, some custom made designs and certain light bulbs.

All items are shipped via USPS. Deliveries can take up to 14 business days, depending on the shipping location and customs clearance. Customs and duties charges are waived on returns on replacement orders. 

International Orders include Canada

Select merchandise is not available for International shipments, including but not limited to, oversized items, ceiling fans, some custom made designs and certain light bulbs.

International orders must be paid by Credit Card, pay Pal or wire transfer. Your billing address shoild be same as shipping address.

Please note that all sales on all international orders include to Canada are final.

*The following information applies to all international orders except orders shipped to Canada:

To place an international shipping order, place your order online as normal. In the process of placing your order, you will see a screen message telling you that your postal code is not in our regular shipping zones. After you place your order, you will be contacted by email with a shipping quote for you to approve.

After you place your order and approve any related shipping quote charges, you will be contacted by Customer Service via email with the details on how to arrange payment to our bank. Please note that we are not responsible for any wire transfer fees or related charges.

Shipping charges for deliveries outside of the continental US will be quoted via email within 2 business days of your order or request. Please note that our free shipping offers apply only to certain items and shipments made to the 48 continental United States and Canada.

Shipping quotes (include orders delivered to Canada) do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges.

Please note that electrical products and bulbs sold through are designed for use on the North American 110-volt system only. Items with cords and plugs use Type A or Type B North American plugs.

Select special order product may be modified for different world regions. There is an additional fee for this service, and additional delivery time is required. Please contact customer service for details.

Sales Tax

Applicable sales tax will be added to your order for shipments to residents of Florida. These taxes will automatically be charged on the merchandise and shipping and handling, and these taxes will be calculated based on the corresponding province of purchase and billing address. We do not add taxes unless we are required by law to do so.

Cancellations and Changes

If you need to cancel or make changes to an order, please contact Customer Service as quickly as possible via email

Please note that most items ship within 2 to 3 business days, with some items shipping on the same day of your order, so we need to know as quickly as possible that you wish to change or cancel your order.

Cancellations are not guaranteed until you receive an email confirming cancellation.

Return merchandise


No restocking fee applies only on items purchased without any promotional discounts. If item(s) purchased with a discount  - 20% restocking fee applies. 

All items on returnable within 30 days of delirvery for a refund of the full price of the item minus our shipping costs.  If the purchase was sent with “Free Shipping” the original shipping costs also will be deducted from the refund.

The only exception to a return is the following: custom-made items or hand assembled items, sanitary items (i.e. Water Coolers, filters, UV lamps, etc), clearance items, open box items, accessories (i.e. bulbs, fabric/glass shades, wire, etc), installed items or any items that use fuel (i.e. gasoline products) are non-returnable unless defective.    Please make sure that any return is uninstalled and in resalable condition as it will be inspected upon return. 

Please contact us if you have specific questions about your product.  We appreciate your business and look forward to serving you!

Buyer pays for return shipping.

Steps to process a return:
1.    Contact Customer Service at
2.    Obtain a valid RGA# number from our Customer Service.
3.    Have all original packaging (including instructions and parts).
4.    Packaging must not have writing on it or defaced in any way.
5.    You must send back to the correct address provided by our Customer Service. 

** Please note that if the item is received and has either been installed or is not in the original packaging, missing parts and/or instructions, a 25% restocking fee will be automatically applied.  All returned items are photographed for proof of delivery.
Please understand that it is your responsibility to insure package contents being returned in the event of damage in shipment.  Please note that some items arrived defective or damage may require a photo to process the return/replacement (this is mandated by the manufacturer in order to resolve your issue).
If the item is defective, we will gladly send you a replacement at absolutely no charge to you (shipping the defective item back and a new product to you is covered by us too).  If the defective item was a clearance item, we will do our best to replace it for you.  However, those quantities are limited and may result in a refund only.


Please note: Returns must be requested within 30 days of receipt. Also, any items returned without authorization, returned to the incorrect location or returned in a damaged or unsellable condition may still be subject to additional fees that will be deducted from your refund or no refund able to be issued.


Damaged Merchandise

We make every effort to pack items so they will arrive at your door safely. Despite our best efforts, sometimes breakage does occur.

If you receive damaged merchandise we will replace it as quickly as possible. Be sure to contact us within 24 hours of receiving delivery, and please keep all packing boxes and materials. Please email us photo of your damaged merchandise to

Tracking Your Order

Use your private page to track the status of your order.

Enter the order number that was sent in your order confirmation email and click the search button to view your information. Please allow 24 business day hours from the time your order was submitted for the status to begin updating.

You can also track your order via the carrier's shipping tracking system. Your shipping confirmation email will contain a shipping tracking number for your use. Again, please note that it may take up to 24 hours from the time an item is shipped to the time information is available for viewing on the carrier's website.

Not Getting Your Items?

When trying to estimate when a package will be delivered, you should consider the following:

Credit card approval must be received prior to processing. 
Ground delivery only occurs during business hours, Monday - Friday excluding holidays.

If you have concerns about your order, please contact Customer Service at (888) 615-3416 (US and abroad) or email